Administrative Dental Assistant

 

Chapter 1 – Orientation to the Dental Profession

Chapter 2 – Dental Basics

Chapter 3 – Communication Skills and Telephone Techniques

Chapter 4 – Written Correspondence

Chapter 5 – Patient Relations

Chapter 6 – Dental Healthcare Team Communications

Chapter 7 – Patient Clinical Records

Chapter 8 – Information Management

Chapter 9 – Dental Patient Scheduling

Chapter 10 – Recall Systems

Chapter 11 – Dental Insurance Processing

Chapter 12 – Inventory Management

Chapter 13 – Financial Arrangement and Collection Procedures

Chapter 14 – Bookkeeping Procedures: Accounts Receivable

Chapter 15 – Bookkeeping Procedures: Accounts Payable

Chapter 16 – Office Equipment

Chapter 17 – Computerized Dental Practice

Chapter 18 – Employment Strategies